Shipping policy

SHIPPING POLICY

At JULE NOVA, we are committed to making your shopping experience simple, secure, and convenient. Please review our shipping information below.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

SHIPPING TIMES

Delivery times may vary depending on your location and the shipping method selected:

• Standard Shipping: 5–15 business days

• Express Shipping: 3–7 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather, holidays, or other unforeseen circumstances.

SHIPPING COST

Shipping fees are calculated at checkout based on your delivery location, order size, and selected shipping method. From time to time, we may offer FREE SHIPPING on selected orders or promotions.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available. You can use the tracking number to monitor your package.

WRONG OR INCOMPLETE ADDRESS

Please ensure that your shipping information is correct before completing your order. If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned.

DELAYED OR LOST ORDERS

While we work with reliable shipping partners, unexpected delays can sometimes occur. If your order has not arrived within the estimated delivery period, please contact our customer support team so we can assist you.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, or additional fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer.

CONTACT US

If you have any questions about your order or shipping, please contact our customer support team. We will be happy to assist you.